Terms of Use

1. Who you contract with

The agentfenster software is provided and licensed by Ilse Grabner, St. Martin 20, 9212 Techelsberg am Wörther See, Austria (“we”, details in the Legal Notice). Purchases are made through Polar, which acts as merchant of record: Polar sells the subscription to you, takes the payment, charges VAT and issues the invoice under its own checkout terms. The licence to use the software is granted by us under these Terms and the End User License Agreement (EULA).

2. Licence

agentfenster is commercial, closed-source software. It is licensed, not sold. You receive a personal, non-exclusive, non-transferable licence to install and use it on up to three machines you own or control, for your own purposes, including commercial ones, for as long as your trial or subscription runs. You may not resell, sublicense or redistribute it, and you may not reverse-engineer it except where mandatory law allows. The full text is the EULA.

Third-party components shipped with agentfenster stay under their own licences, in full; nothing in these Terms narrows the rights those licences give you.

3. Trial, subscription and cancellation

Every installation starts with a 14-day trial of everything, without payment details or an account. After the trial the app falls back to the free tier; nothing is deleted. The paid plan unlocks the invisible agent desktop and is billed monthly or yearly. It renews automatically at the end of each period and can be cancelled at any time with effect from the end of the period already paid. Your licence key is sent by email after checkout.

4. Refunds and right of withdrawal

Every buyer, consumer or business, can ask for a full refund within 14 days of the first payment, without giving a reason. Consumers in the EU also have the statutory right of withdrawal. How both work, and a model withdrawal form, are on the Refunds page. To ask, write to [email protected] with your order number.

5. Acceptable use

You agree not to use agentfenster:

• for anything illegal, or to access systems or accounts you are not allowed to access;
• to distribute malware, harass others or get around security measures of third parties;
• in breach of the terms of the AI model provider you connect it to.

The agent clicks and types on your behalf. You stay responsible for what you ask it to do, in particular for irreversible steps such as buying, sending, deleting or installing; the app asks before them by default.

6. Warranty

agentfenster is a tool that can misread a screen or fail a task, and it is updated regularly. For consumers, the statutory warranty for digital services under the Austrian Consumer Warranty Act (VGG) applies in full and is not limited by these Terms. Beyond that statutory warranty we make no further promises about results. Business customers receive the software as described on this website; their warranty claims expire six months after delivery.

7. Liability

• We are liable without limitation for damage caused intentionally or by gross negligence, for personal injury, and under the Austrian Product Liability Act.
• For damage to property caused by slight negligence we are not liable, except where mandatory law provides otherwise. This includes loss of data that regular backups would have prevented.
• Toward business customers, liability for lost profit and indirect damage is excluded to the extent the law allows, and limited to the amount paid in the twelve months before the damage.

8. Changes to these Terms

We may change these Terms for valid reasons, such as new features, changes in the law or in our payment provider, and only for future billing periods. We email you the changes at least 30 days before they take effect and point out your right to object. If you object, you can cancel before the change takes effect and nothing changes for the period already paid. Changes to the price or to the main features you pay for need your express consent; continued use alone never counts as consent.

9. Governing law

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. As a consumer you keep the protection of the mandatory law of the country you live in, and you can always sue at your place of residence.

10. Contact

Questions about these Terms: [email protected]