Privacy Policy

1. Introduction

agentfenster is committed to protecting your privacy. This Privacy Policy explains how we handle information when you use our website and Software. We operate under the principles of data minimization and transparency, in compliance with the General Data Protection Regulation (GDPR) and Austrian data protection law.

2. Information We Collect

Website Usage

Our website is a static site hosted on standard web infrastructure. We do not:

• Track your browsing behavior
• Use analytics cookies or tracking pixels
• Collect personal data via cookies (except as noted below)
• Log IP addresses for profiling purposes

Third-Party Links

The website may link to external services (e.g., our payment processor). These external sites operate under their own privacy policies, and we are not responsible for their data practices.

Payment Processing

When you purchase a license, payment data is processed by our third-party payment provider. Payment information is not collected, stored, or processed by us. We receive the email address needed to deliver your license key. You are subject to the payment processor’s privacy policy and terms.

3. Cookies and Tracking

We do not use cookies for tracking purposes. However, our third-party payment processor may use cookies or other identifiers as part of their checkout and fraud-prevention services. Refer to your payment provider’s privacy policy for details.

4. Your Rights Under GDPR

As a data subject in the European Union, you have the right to:

• Access: Request a copy of personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (right to be forgotten)
• Restriction: Request limitation of how we process your data
• Portability: Request your data in a portable format
• Objection: Object to certain processing activities

To exercise these rights, contact: [email protected]

5. Data Retention

We retain minimal personal data. Any data associated with your purchase (e.g., order records and license key delivery) is retained only for the period required by law (typically 7 years for billing purposes in Austria) or until you request deletion.

6. Legal Basis for Processing

Where we process personal data, the legal basis is:

• Contractual necessity (for purchase and license fulfillment)
• Compliance with legal obligations (tax, accounting records)
• Legitimate interest (fraud prevention, security)

7. Third-Party Processors

We may engage third parties (e.g., payment processors, hosting providers) to support our operations. These processors act as data processors under GDPR and are bound by data processing agreements.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Material changes will be communicated via the website or email notification.

10. Contact and Complaints

For privacy inquiries, data subject requests, or complaints:

• Contact: [email protected]
• Data Protection Authority (Austria): Österreichische Datenschutzbehörde (DSB), www.dsb.gv.at

We aim to respond to all requests within 30 days in accordance with GDPR requirements.